Frequently asked questions

Our prints don't sit on any storage or shelves. We produce the prints you ordered after you have placed your order to make sure that you receive the prints as fresh as possible and brand new.

5-10 business days is the approximate time that it takes for the package to arrive to you after it has been shipped by us. Please note that the times are estimates provided to us by the postal couriers and informed by current Covid-related delays.

All of our orders are tracked. The tracking code will be sent to you via email as soon as your package has shipped! You will be able to track the process of your order directly through the postal couriers own tracking portal/service.

All our orders are printed on demand. If the production of your order has not been initiated or dispatched, it may be possible to cancel your order but you need to be quick.

Due to expedience of production and international time zones we can not always guarantee any cancellations.

If you do need to cancel your order please email hello@alphabetstore.co with your order number and we'll try our best to help you.

Our unframed prints are carefully wrapped in silk paper and packed in a protective cardboard tube.

All framed prints are safely wrapped and packaged in a cardboard art mailing box. If you notice any damage or in any unexpected condition please let us know.